Refund & Returns Policy
Our commitment to customer satisfaction
Refund Eligibility
Eligible for Full Refund
- Orders may be eligible for a full refund if canceled before the translation process begins.
- Once processing has started, refunds may be limited to cases of error or non-delivery caused by International Driving Advisor.
Refunds Are NOT Issued If:
- You change your mind after the order has been completed.
- You provided incorrect or incomplete information (e.g., wrong name, driver's license details, or photo).
- The document is rejected by authorities — since we are not a government agency, we cannot guarantee acceptance by third parties.
Refund Process
Step 1: Contact Us
To request a refund, email hello@internationaldrivingadvisor.com with your order details.
Step 2: Processing Time
Approved refunds will be processed within 5–10 business days via the original payment method.
No Physical Returns
Because our service delivers personalized documents, we do not accept physical returns.
100% Money-Back Guarantee
We stand behind our service. If we cannot deliver what we promise due to our error, you'll receive a full refund.
Important Notes
Accuracy is Important
Please double-check all information before submitting. Errors in your submission may affect refund eligibility.
Third-Party Acceptance
We provide translation services only. Acceptance by rental agencies, authorities, or other parties is beyond our control.
Contact for Refunds
If you believe you're eligible for a refund, please contact our support team:
Email Support
📧 hello@internationaldrivingadvisor.com
Include your order number and reason for refund request
Response Time
⏱️ 24-48 hours
We'll review your request and respond promptly